Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCSW401A Mapping and Delivery Guide
Work effectively with forced migrants

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCSW401A - Work effectively with forced migrants
Description This unit describes the knowledge and skills required to work with and for refugees within an ethical, social, political and economic context
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The work described in this unit will take place within an agency directly or indirectly involved with the provision of services to forced migrants, who are defined as people with Refugee or Special Humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groupsWork may include the development, monitoring and provision of support and services in a range of areas including but not limited settlement, accommodation, counselling, financial advice, family services, youth work, income support, education, health care and crisis intervention
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop a professional rapport with people who are forced migrants
  • Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards
  • Communicate with clients in a manner that builds trust as a basis for establishing a trusting and respectful relationship
  • Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
  • Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients
  • Recognise the communication needs of clients who are newly arrived, traumatised and confused
  • Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed
  • Work effectively with interpreters where required
  • Define and manage boundaries appropriately in the relationship
  • Take appropriate measures to resolve conflict and interpersonal differences
       
Element: Work within the context of the settlement services sector
  • Apply an understanding of the role and scope of settlement services
  • Ensure that work reflects the current and historical context of the sector
  • Apply a knowledge of the current issues which may impact on own work or organisation
  • Develop a basic knowledge of different frameworks that underpin work within the sector
  • Ensure work reflects consideration of the social, political and economic context in which the sector operates
  • Identify relevant stakeholders and their particular roles and responsibilities
  • Collect and use the views of key stakeholders and representatives from relevant target groups when collecting information about the sector
  • Maintain access to relevant, up-to-date information about policy, services and programs
  • Develop and maintain links with workers with complementary roles in the provision of settlement services
       
Element: Address issues associated people who are forced migrants
  • Evaluate issues in relation to person's culture, family background and interest and modify approach appropriately
  • Take into account the culture, religion, class, gender and experiences of the person in all actions and decisions
  • Recognise trauma and refer to appropriate personnel or services
  • Support clients to deal with loss and grief
  • Support clients to deal with discrimination from both the mainstream community and from other ethnic groups
  • Work with client to identify potential solutions to complex issues raised
       
Element: Demonstrate commitment to the central philosophies of the settlement sector
  • Demonstrate consideration and understanding of the underpinning values and philosophy of the sector in all work undertaken
  • Demonstrate a commitment to access and equity principles in all work in the sector
  • Encourage client participation in all aspects of service planning and support activities where appropriate
  • Identify personal values and attitudes regarding forced migrants and take these into account when planning and implementing all work activities
       
Element: Understand the process of acquisition of life skills
  • Demonstrate an understanding of the role of settlement plans and how they are developed
  • Demonstrate an understanding of the principles of teaching life skills to clients from diverse backgrounds in a respectful and effective way.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment may be conducted on one or more occasions, but should include the normal range of workplace activities

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include:

access to appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment

Assessment may include observation, questioning and evidence gathered from the workplace environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include:

Knowledge and understanding of migration including:

what migration is and what forms it takes

causes and impacts of forced migration

knowledge of the international protection regime

Australia's response to forced migration

immigration processes including how and why people selected to come to Australia

meaning of various visa subclasses

the profile of the current humanitarian program entrants and their experience and the impact of this on their settlement needs

Knowledge and understanding of settlement issues including:

what is settlement: current theories, phases, indicators etc

settlement needs (practical and emotional) of new entrants

services available to new entrants and how these services can be accessed

what a settlement plan is

government service principles - as a sound underpinning for work in the sector

Understanding of refugee experience including recognising effects of torture and trauma in order to make appropriate referral

The impact of migration on the family and the impact of change roles within the family

The importance of identity, including recognising the significance of giving clients a chance to define themselves, for example according to either their ethnicity or their current circumstances

Legislation and policy relevant to the provision of settlement services

Client confidentiality and privacy requirements

Mandatory reporting requirements as appropriate

Organisation codes of practice

Services available from the agency

Own role and responsibilities and the importance of teamwork in the provision of settlement services

Knowledge of the principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices

Referral networks and their service provision

Availability of resources and assistance within and external to the organisation

Strategies to maintain personal well being

Professional boundaries

Essential skills:

The candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Provide services within established timeframes

Sensitively communicate with people from diverse backgrounds and cultures

Form effective workplace relationships with co-workers and colleagues from diverse backgrounds and cultures

Participate in identifying and implementing safe work practices

Employ basic conflict resolution and negotiation skills

Complete relevant government and other documentation and forms

Communicate sensitively with clients to establish needs

Develop, deliver and monitor the delivery of a settlement plan

Teach life skills in a way that:

is respectful assessment of prior knowledge and abilities

creates an environment where people are able to admit they don't know

creates a safe space in which people can try new things

prioritises the teaching of new skills

supports people who have no conceptual constructs to which new learning can be attached

builds clients' confidence and independence

assesses clients' acquired competencies

Involve clients in decision-making processes

Maintain a distance between self and client in service provision

Refer appropriately

Provide effective advocacy

Problem solve in the context of finding solutions to complex issues

Work effectively with interpreters

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Forced migrants include people with:

Refugee or special humanitarian visas, those granted refugee status in Australia, business and skilled migrants whose prime motivation for leaving their country was to escape violence and/or persecution, and the immediate family members of anyone from the aforementioned groups

Cultural sensitivities may include:

Recognition of the impact of forced migration on the person and the family

Recognition of the impact of one's own ethnicity, gender, class and religion will have on the client

Appropriate interpreter services may include:

Those that are sensitive to the client's ethnicity, gender and religion

Those that ensure that the client is able to understand the dialect spoken by the interpreter

The role and scope of settlement services may include:

Supporting migrants, in particular forced migrants, to adjust to their new life in Australia

Ensuring forced migrants are linked to relevant supports and services

Assisting forced migrants to understand the range of services available for them in Australia and the importance of utilising these services

Empowering forced migrants to advocate appropriately for themselves

Assisting forced migrants to feel secure and to regain their dignity and a sense of control over their lives

Assisting forced migrants to make appropriate links to others within their community and in the general community

Facilitating community development in forced migrant communities

Current issues may include:

Current issues in relation to international protection

Resettlement trends

Size and composition of Australia's migration program

Government settlement policy

The settlement service delivery framework

Community and social attitudes to migrants and refugees

Different frameworks may include:

Case management

Empowerment

Social action

Client-centred

Strengths-based

Rights based

Community development

Appropriate personnel or services may include:

Specialist counselling services

Torture and trauma services

Financial planners

Translators and interpreters

English teachers

Accommodation workers

Specialist workers within own organisation

Client needs and issues may include:

Initial orientation

Settlement advice

Access to secure and affordable accommodation

Linkages with appropriate services (including income support, health care, education, employment etc)

Financial planning support

Family support

Torture and trauma counselling

Language support and training

Educational and professional advice

Linkages with appropriate services (including income support, health care, education, employment etc) that address their specific needs

Potential solutions may include:

Basic settlement milestones met

Family members engaged in meaningful activity

Family functioning as cohesive unit

Entrants linked to their own community

Entrants acting as their own advocates

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards 
Communicate with clients in a manner that builds trust as a basis for establishing a trusting and respectful relationship 
Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices 
Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients 
Recognise the communication needs of clients who are newly arrived, traumatised and confused 
Identify where an interpreter is needed and work to ensure that appropriate interpreter services are accessed 
Work effectively with interpreters where required 
Define and manage boundaries appropriately in the relationship 
Take appropriate measures to resolve conflict and interpersonal differences 
Apply an understanding of the role and scope of settlement services 
Ensure that work reflects the current and historical context of the sector 
Apply a knowledge of the current issues which may impact on own work or organisation 
Develop a basic knowledge of different frameworks that underpin work within the sector 
Ensure work reflects consideration of the social, political and economic context in which the sector operates 
Identify relevant stakeholders and their particular roles and responsibilities 
Collect and use the views of key stakeholders and representatives from relevant target groups when collecting information about the sector 
Maintain access to relevant, up-to-date information about policy, services and programs 
Develop and maintain links with workers with complementary roles in the provision of settlement services 
Evaluate issues in relation to person's culture, family background and interest and modify approach appropriately 
Take into account the culture, religion, class, gender and experiences of the person in all actions and decisions 
Recognise trauma and refer to appropriate personnel or services 
Support clients to deal with loss and grief 
Support clients to deal with discrimination from both the mainstream community and from other ethnic groups 
Work with client to identify potential solutions to complex issues raised 
Demonstrate consideration and understanding of the underpinning values and philosophy of the sector in all work undertaken 
Demonstrate a commitment to access and equity principles in all work in the sector 
Encourage client participation in all aspects of service planning and support activities where appropriate 
Identify personal values and attitudes regarding forced migrants and take these into account when planning and implementing all work activities 
Demonstrate an understanding of the role of settlement plans and how they are developed 
Demonstrate an understanding of the principles of teaching life skills to clients from diverse backgrounds in a respectful and effective way. 

Forms

Assessment Cover Sheet

CHCSW401A - Work effectively with forced migrants
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCSW401A - Work effectively with forced migrants

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: